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Price list

Flat - Fee PC / Mac Support

Hardware Support

PC Installation and Configuration

Remote and On-Site Troubleshooting

Upgrade and Patch Management

Hardware Repair (Parts Not Included)

 

Software Support

Operating System

Microsoft Office Suite

Basic Networking Applications

 

Security

Anti-Virus Software Management

Automated Malware Removal

Software Patch Management

 

Scheduled Maintenance

Systems Optimization & Management
 

 

 

Annual Plan

$25 per computer per month (20 computers and more)

 

Month to Month Plan

$30 per computer per month (20 computers and more)

Flat - Fee Server Support

Hardware Support

Server Installation and Configuration

Remote and On-Site Troubleshooting

Upgrade and Patch Management

Hardware Repair (Parts Not Included)

Warranty Management

 

Software Support

Operating System

Microsoft Exchange Support

add $79

Database & Application Support

add $79

Terminal Server Support

add $79

Security

User Account Management

Software Patch Management

File Sharing & Permissions Management

Security Policy & Compliance Management

Annual Plan

$79 per server per month

 

Month to Month Plan

$99 per server per month

 

What are typical response and problem resolution times?

 

Once you submit a trouble ticket, an Art In Communications, Inc. consultant will usually respond within 30 minutes. Some problems can be resolved immediately, others will require more troubleshooting. Here are some target problem resolution times:

 

  • Minor/localized issue (one that doesn't affect work): 12 hours

  • Moderate issue (one that makes it difficult to perform work or affects several users): 5 hours

  • Critical issue (one that stops work at your office and is widespread): 1 hour

 

What is NOT included in Flat-Fee Support coverage?

 

Art In Communications support is not an extended warranty policy for your hardware. We will troubleshoot and maintain your servers, PCs and printers to ensure they work as advertised. We will install replacement parts, if they are provided by the manufacturer as part of a warranty claim, but we do not cover the cost of these parts or replacement hardware. Here's a more detailed list of what is not covered under your support plan:

 

  • Cost of parts or replacement hardware

  • Software other than our diagnostic and remote access tools (this includes any security and office applications)

  • Support of PC applications other than the operating system and the Microsoft Office suite

Break - Fix Support, no monthly fee

Break - Fix Pricing Regular

$85 per hour. Time to start troubleshooting up to 12 hours.

$50 service call fee, in case a physical presence of a consultant is necessary.

 

Break - Fix Pricing Emergency

$135 per hour, time to start troubleshooting up to 3 hours

$50 service call fee, in case a physical presence of a consultant is necessary.

 

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